Children's Memorial Hermann Hospital

Amenities and Services for Patients and Families

Helpful Information
At Children's Memorial Hermann Hospital, we'll make it easy for you to stay connected -- to us and to friends and family who may be receiving care. We work hard to fit our services around your needs. That's why we offer useful online service tools and information, including:

Getting To and Around the Hospital

• Parking / Valet Parking and Rates
• Memorial Hermann Medical Plaza
• UT Professional Building Garage
• Texas Medical Center Garage #4
• Hospital Valet Available

For Patients

• Admissions and Care
• Business Services
• Concierge Services
  
• Language Assistance
• Medical Records/Release of Information
• Patient Relations

For Visitors

• Children's Library
• Gift Shop
• Hotels
• Meditation/Chapel/Prayer Rooms
• Preventing the Spread of Infection
• Smoking Policy
• Staying in Touch
• Waiting Rooms

Food

• Au Bon Pain
• Café Hermann
• Café Hermann Bakery
• Freshens Smoothie Company
• Starbucks
• Vending Machines

Volunteer Services

• Volunteer

Getting To and Around the Hospital

Parking/Valet parking and rates

• Memorial Hermann Medical Plaza
  6400 Fannin
     
  Self-parking fee: Maximum $10/day
  Valet parking fee: $15
  Location: Access from Main or Fannin. The Memorial Hermann Medical Plaza is connected to Memorial Hermann-TMC by an enclosed, air-conditioned skybridge.
      
• UT Professional Building Garage
  Parking fee: $10/day
  Location: Between Main and Fannin Streets
  Valet available.
      
• Texas Medical Center Garage #4
  Parking Fee: Maximum $10/day
  Location: Access from either North MacGregor or Ross Sterling
  Multi-day discount pass available in hospital gift shop
    
• Hospital Valet Available:
  • Fannin St. with access to Main Fannin entrance of Hospital
  • M-F: 5:30 a.m.-9:30 p.m.,
  • Sat.-Sun.: 8 a.m.-9:30 p.m.
  • Flat rate of $15.00 per day
    

For Patients

Admissions and Care

Most of our patients require multidisciplinary medical care for acute or chronic medical or surgical conditions. Patients are admitted by private general pediatricians, The University of Texas Pediatric Group and pediatricians who specialize in cardiology, neurology, infectious diseases, endocrinology, hematology and psychiatry.

Many referrals are made from area hospitals for children who require more intense treatment or advanced diagnostic care. While our primary surgical specialties are general, neurology, plastic and otolaryngology, we are equipped to care for children with any medical or surgical problem.

Business Services: 713-448-5502 or 800-526-2121

Concierge Services: 713-704-1007 - The Concierge at Memorial Hermann-Texas Medical Center can offer suggestions on getting around the hospital and city, as well as recommend local hotels, restaurants and other information.

Language assistance – Interpreter service available upon request.

Medical Records/Release of Information: 1st floor, Robertson Pavilion
713-704-3600, 8:30am - 4pm

Patient Relations: 713-704-4540

For Visitors

Children's Library: 10th floor, Hermann Pavilion

Gift Shop: 1st floor, Hermann Pavilion
M - F: 7am - 9pm
Sat - Sun: 9am - 9pm

Hotels

Get more information about hotels in the Texas Medical Center

Meditation/Chapel/Prayer Rooms

• Dunn Chapel: Atrium, Hermann Pavilion (ground floor)
• Sterling Prayer & Meditation Room: 1st floor, Robertson Pavilion
• Muslim Prayer Room: 6th floor, Cullen Pavilion
• Chaplain Services: 713-704-4160

Preventing the Spread of Infection

Please help us provide a safe environment for everyone who comes to our hospital by following these guidelines:

• Always wash hands before entering and as exiting a child's room. Hands are the primary way infections are passed from one person to another. For convenience, alcohol hand sanitizers are located next to the entrance of each room.
• If you or your other children are sick, please to not visit the hospital. Many childhood infections are contagious and infections can be passed from one person to another just by visiting.
• To prevent the spread of infection, please do not visit other patient's rooms.
• If you or your child has been around anyone with chickenpox within the past three weeks and your or they have not had chickenpox, please do not visit.

Smoking Policy: Outside Robertson Pavilion

Staying in Touch: Our nurses are available to speak with you regarding an update on your child. Outside the hospital call 713-704-2170 to speak with your child's nurse. For protection, you will be assigned a security code during the admission process to use when calling. Only family and friends with the security code will be provided information on the patient.

Waiting Rooms

• Main Waiting Areas - 7th , 8th, 9th and 10th floors, Hermann Pavilion, 11am - 1pm; 5 - 8:30pm
• PICU - 9th floor, Hermann Pavilion
• NICU - 7th floor, Hermann Pavilion

Food

Au Bon Pain
2nd floor, Memorial Hermann Medical Plaza
M-F: 6am - 6pm

Café Hermann
1st floor, Robertson Pavilion, 6am - 2am

Café Hermann Bakery
M-F: 7am - 5pm

Freshens Smoothie Company
M-F: 10:30am - 7pm

Starbucks

-2nd floor, Hermann Pavilion
M-F: 6:30am - 5pm

-Café Hermann Bakery
M-F: 7am - 5pm

-1st floor, Memorial Hermann Medical Plaza
M-F: 5:30am - 10pm
Sat & Sun: 6:30am - 6pm

Vending Machines
1st floor, Robertson Pavilion
Available 24 hours 

Volunteer Services

Volunteer Services: 713-704-4141